/* The staff website ("Switchboard") in the Sort String / SalesPort theme: navy headings, teal accents,
   amber only for the main action, white and #F8FAFC surfaces, rounded corners, no black lines. */
:root {
  --navy: #26387B;
  --navy-deep: #0F1B47;
  --ink: #1E293B;
  --ink-2: #64748B;
  --muted: #94A3B8;
  --light: #CBD5E1;
  --teal: #14B8A6;
  --teal-2: #0D9488;
  --teal-3: #0F766E;
  --teal-soft: #CCFBF1;
  --amber: #F59E0B;
  --amber-2: #D97706;
  --amber-soft: #FEF3C7;
  --page: #FFFFFF;
  --alt: #F8FAFC;
  --rule: #E2E8F0;
  --caller: #26387B;
  --caller-soft: #E0E7FF;
  --danger: #DC2626;
  --danger-soft: #FEE2E2;
  --hero: linear-gradient(135deg, #0F1B47 0%, #26387B 55%, #1E293B 100%);
  --feature: linear-gradient(135deg, #26387B, #1E293B);
  --display: "Plus Jakarta Sans", "IBM Plex Sans Devanagari", sans-serif;
  --body: "DM Sans", "IBM Plex Sans Devanagari", sans-serif;
  --mono: "IBM Plex Mono", "IBM Plex Sans Devanagari", monospace;
  --r: 16px;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body { font: 15px/1.5 var(--body); color: var(--ink); background: var(--alt); min-height: 100vh; }
[hidden] { display: none !important; }
h1, h2, h3 { font-family: var(--display); font-weight: 700; color: var(--navy); margin: 0; }
h1 { font-size: 2rem; line-height: 1.1; letter-spacing: -.025em; }
h2 { font-size: 1.2rem; letter-spacing: -.01em; }
h3 { font-size: 1rem; }
a { color: var(--teal-2); }
code, .mono { font-family: var(--mono); font-size: .86em; }
.muted { color: var(--ink-2); }
.small { font-size: .85rem; }

/* ---------- frame: rail + main ---------- */
.frame { display: grid; grid-template-columns: 240px 1fr; min-height: 100vh; }
.rail {
  position: sticky; top: 0; height: 100vh;
  background: var(--hero); color: #fff;
  display: flex; flex-direction: column; padding: 28px 18px 18px;
}
.brand { font-family: var(--display); font-weight: 700; font-size: 1.4rem; letter-spacing: -.03em; line-height: 1; color: #fff; }
.brand small { display: block; font: 600 .66rem/1.6 var(--body); letter-spacing: .14em; text-transform: uppercase; color: var(--teal); margin-top: 8px; }
.brand .dot { color: var(--teal); }
/* the Sort String logo (a JPEG on light grey) sits in a white rounded box on the navy */
.brand .logo { display: block; width: fit-content; background: #fff; border-radius: 12px; padding: 8px 10px; margin-bottom: 16px; }
.brand .logo img { display: block; height: 44px; width: auto; }
.rail nav { margin-top: 34px; display: flex; flex-direction: column; gap: 2px; }
.rail nav .group { font: 600 .66rem var(--body); letter-spacing: .14em; text-transform: uppercase; color: var(--muted); margin: 18px 10px 6px; }
.rail nav a {
  text-decoration: none; padding: 9px 10px; border-radius: 8px; color: var(--light);
  display: flex; align-items: center; gap: 10px; transition: background .15s, color .15s;
}
.rail nav a .k { font: 600 .7rem var(--body); color: var(--muted); width: 18px; font-variant-numeric: tabular-nums; }
.rail nav a:hover { background: rgba(255, 255, 255, .08); color: #fff; }
.rail nav a.on { background: #fff; color: var(--navy); font-weight: 600; }
.rail nav a.on .k { color: var(--teal-2); }
.rail .foot { margin-top: auto; font-size: .78rem; color: var(--light); display: flex; flex-direction: column; gap: 8px; }
.rail .foot button { align-self: flex-start; }

main { padding: 36px 44px 60px; max-width: 1280px; width: 100%; }
.page { animation: rise .35s ease both; }
.head { display: flex; align-items: flex-end; justify-content: space-between; gap: 20px; margin-bottom: 24px; }
.head p { margin: 8px 0 0; color: var(--ink-2); max-width: 70ch; }
.eyebrow { font: 700 .7rem var(--body); letter-spacing: .14em; text-transform: uppercase; color: var(--teal); margin-bottom: 8px; }
@keyframes rise { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }

/* ---------- surfaces ---------- */
.card { background: var(--page); border: 1px solid var(--rule); border-radius: var(--r); padding: 22px 24px; }
.card + .card { margin-top: 16px; }
.grid2 > .card + .card, .grid3 > .card + .card { margin-top: 0; }
.card > h2 { margin-bottom: 4px; }
.card > .sub { color: var(--ink-2); font-size: .85rem; margin-bottom: 14px; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.banner { border-radius: 12px; padding: 12px 16px; margin-bottom: 16px; background: var(--amber-soft); border: 1px solid #FCD34D; }
.token-box { background: var(--amber-soft); border: 1px dashed var(--amber); border-radius: 12px; padding: 14px 16px; margin-bottom: 14px; }
.token-box code { display: block; margin: 8px 0; padding: 8px 10px; background: var(--page); border-radius: 8px; user-select: all; word-break: break-all; }

/* ---------- tables ---------- */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font: 700 .66rem var(--body); letter-spacing: .12em; text-transform: uppercase; color: var(--ink-2); padding: 10px; background: var(--alt); border-bottom: 1px solid var(--rule); white-space: nowrap; }
th:first-child { border-radius: 8px 0 0 8px; }
th:last-child { border-radius: 0 8px 8px 0; }
td { padding: 10px; border-bottom: 1px solid var(--rule); vertical-align: middle; }
tr.click { cursor: pointer; transition: background .12s; }
tr.click:hover { background: var(--alt); }
td.num, .num { font-variant-numeric: tabular-nums; font-size: .88rem; white-space: nowrap; color: var(--teal-3); }
td.right, th.right { text-align: right; }
tr.total td { font-weight: 700; border-bottom: none; border-top: 2px solid var(--rule); color: var(--navy); }

/* ---------- controls ---------- */
button, .btn {
  font: 600 .85rem var(--body); cursor: pointer; border-radius: 8px; padding: 8px 14px;
  border: 1px solid var(--rule); background: var(--page); color: var(--navy); transition: background .15s, color .15s, border-color .15s, transform .1s;
}
button:hover { border-color: var(--navy); background: var(--alt); }
button:active { transform: translateY(1px); }
button:disabled { opacity: .45; cursor: default; background: var(--page); border-color: var(--rule); }
button.primary { background: var(--amber); border-color: var(--amber); color: var(--ink); }
button.primary:hover { background: var(--amber-2); border-color: var(--amber-2); }
button.danger { border-color: #FCA5A5; color: var(--danger); }
button.danger:hover { background: var(--danger); border-color: var(--danger); color: #fff; }
button.ghost { border-color: transparent; background: transparent; padding: 4px 8px; }
button.ghost:hover { background: var(--alt); }
button.sm { padding: 4px 10px; font-size: .78rem; }
.rail button { background: transparent; border-color: rgba(255, 255, 255, .25); color: #fff; }
.rail button:hover { background: #fff; border-color: #fff; color: var(--navy); }
input, select, textarea {
  font: .9rem var(--body); color: var(--ink); background: var(--page); border: 1px solid var(--rule);
  border-radius: 8px; padding: 8px 11px; width: 100%; outline: none; transition: border-color .15s, box-shadow .15s;
}
input:focus, select:focus, textarea:focus { border-color: var(--teal); box-shadow: 0 0 0 3px var(--teal-soft); }
input:disabled, select:disabled { background: var(--alt); color: var(--ink-2); }
label { display: block; font: 600 .7rem var(--body); letter-spacing: .1em; text-transform: uppercase; color: var(--ink-2); margin: 0 0 5px; }
.field { margin-bottom: 12px; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.row > .grow { flex: 1; min-width: 160px; }
.check { display: flex; align-items: center; gap: 8px; font-size: .85rem; font-weight: 400; text-transform: none; letter-spacing: 0; color: var(--ink); }
.check input { width: auto; accent-color: var(--teal-2); }
.msg { font-size: .85rem; min-height: 1.2em; margin-top: 6px; }
.msg.ok { color: var(--teal-2); }
.msg.err { color: var(--danger); }

/* ---------- status chips ---------- */
.chip { display: inline-flex; align-items: center; gap: 6px; font: 600 .72rem var(--body); padding: 3px 10px; border-radius: 99px; border: 1px solid var(--rule); background: var(--alt); color: var(--ink-2); white-space: nowrap; }
.chip.live, .chip.ok { background: var(--teal-soft); border-color: #99F6E4; color: var(--teal-3); }
.chip.live::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--teal); animation: pulse 1.4s infinite; }
.chip.bad { background: var(--danger-soft); border-color: #FCA5A5; color: var(--danger); }
.chip.signal { background: var(--amber-soft); border-color: #FCD34D; color: #92400E; }
@keyframes pulse { 0%, 100% { opacity: 1; } 50% { opacity: .25; } }
.dir { font: 700 .72rem var(--body); text-transform: uppercase; letter-spacing: .08em; color: var(--ink-2); }
.dir.in::before { content: "↘ "; color: var(--navy); }
.dir.out::before { content: "↗ "; color: var(--teal-2); }

/* ---------- dialogs ---------- */
dialog { border: none; border-radius: var(--r); padding: 0; width: min(920px, 94vw); background: var(--page); color: var(--ink); box-shadow: 0 24px 60px rgba(15, 27, 71, .25); }
dialog::backdrop { background: rgba(15, 27, 71, .5); backdrop-filter: blur(2px); }
dialog .dhead { display: flex; justify-content: space-between; align-items: center; padding: 16px 24px; border-bottom: 1px solid var(--rule); position: sticky; top: 0; background: var(--page); z-index: 1; }
dialog .dbody { padding: 18px 24px 24px; max-height: 76vh; overflow: auto; }
dialog .section { font: 700 .7rem var(--body); letter-spacing: .14em; text-transform: uppercase; color: var(--teal); margin: 20px 0 8px; }
dl.kv { display: grid; grid-template-columns: 170px 1fr; margin: 0; }
dl.kv dt { color: var(--ink-2); padding: 6px 0; border-bottom: 1px solid var(--rule); font-size: .85rem; }
dl.kv dd { margin: 0; padding: 6px 0; border-bottom: 1px solid var(--rule); }
.line { display: grid; grid-template-columns: 112px 64px 1fr; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--rule); }
.line .t { font-size: .78rem; font-variant-numeric: tabular-nums; color: var(--muted); padding-top: 2px; }
.who { font: 700 .72rem var(--body); text-transform: uppercase; letter-spacing: .06em; padding-top: 2px; }
.who.user { color: var(--navy); }
.who.bot { color: var(--teal-2); }
.who.tool { color: var(--muted); }
.interrupted { color: var(--muted); font-style: italic; }
audio { width: 100%; margin: 4px 0 10px; }
.speak { display: flex; gap: 8px; }
.speak .chip.on.caller { background: var(--caller-soft); border-color: #A5B4FC; color: var(--caller); }
.speak .chip.on.bot { background: var(--teal-soft); border-color: #99F6E4; color: var(--teal-3); }
.hearing { font-size: 1.05rem; min-height: 1.6em; padding: 12px 14px; background: var(--alt); border-radius: 12px; margin: 10px 0; }

/* ---------- agents: allowed services editor ---------- */
.agents { display: grid; grid-template-columns: 260px 1fr; gap: 18px; align-items: start; }
.agent-list { display: flex; flex-direction: column; gap: 6px; }
.agent-list button { text-align: left; font-weight: 600; border-color: var(--rule); background: var(--page); color: var(--navy); padding: 11px 13px; border-radius: 12px; }
.agent-list button .t { display: block; font-size: .74rem; font-weight: 400; color: var(--ink-2); }
.agent-list button.on { background: var(--feature); border-color: transparent; color: #fff; }
.agent-list button.on .t { color: var(--light); }
.agent-list button:hover:not(.on) { border-color: var(--navy); }
.dirs { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-top: 16px; }
.dir-col h3 { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; font-size: 1.05rem; }
.stage { border: 1px solid var(--rule); border-radius: 12px; padding: 12px 14px; margin-bottom: 10px; background: var(--page); }
.stage.empty { border-color: #FCA5A5; background: #FEF2F2; }
.stage .name { font: 700 .68rem var(--body); letter-spacing: .14em; text-transform: uppercase; color: var(--teal-2); display: flex; justify-content: space-between; margin-bottom: 6px; }
.opt { display: flex; align-items: center; gap: 8px; padding: 6px 0; border-top: 1px solid var(--rule); font-size: .86rem; }
.opt:first-of-type { border-top: none; }
.opt .pos { font-weight: 700; font-size: .72rem; color: var(--muted); width: 16px; }
.opt .pos.def { color: var(--teal-2); }
.opt .lbl { flex: 1; }
.opt .lbl .mono { color: var(--ink-2); }
.addrow { display: flex; gap: 6px; margin-top: 6px; }
.addrow select { font-size: .82rem; padding: 6px 8px; }
.prompt { white-space: pre-wrap; font-size: .85rem; max-height: 240px; overflow: auto; background: var(--alt); padding: 12px 14px; border-radius: 12px; }
details summary { cursor: pointer; font-size: .85rem; color: var(--teal-2); font-weight: 600; }

/* ---------- account cards ---------- */
.tabs { display: flex; gap: 4px; padding: 4px; background: var(--page); border: 1px solid var(--rule); border-radius: 12px; margin-bottom: 16px; width: fit-content; max-width: 100%; overflow-x: auto; }
.tabs button { border: none; background: transparent; border-radius: 8px; padding: 7px 14px; color: var(--ink-2); }
.tabs button:hover { background: var(--alt); color: var(--navy); }
.tabs button.on { background: var(--navy); color: #fff; }
.acards { display: grid; grid-template-columns: repeat(auto-fill, minmax(380px, 1fr)); gap: 16px; }
.acard { background: var(--page); border: 1px solid var(--rule); border-radius: var(--r); overflow: hidden; min-width: 0; }
.acard .top { display: flex; justify-content: space-between; align-items: center; padding: 14px 18px; border-bottom: 1px solid var(--rule); }
.acard .top strong { font-family: var(--display); font-size: 1.05rem; color: var(--navy); }
.acard .in { padding: 10px 18px; overflow-x: auto; }
.acard .in h4 { font: 700 .66rem var(--body); letter-spacing: .14em; text-transform: uppercase; color: var(--teal); margin: 12px 0 4px; }
.acard .in table td, .acard .in table th { padding: 5px 6px; font-size: .82rem; }
.acard .foot { font-size: .74rem; color: var(--ink-2); padding: 9px 18px; background: var(--alt); border-top: 1px solid var(--rule); }

/* ---------- login ---------- */
.login-wrap { min-height: 100vh; display: grid; grid-template-columns: 1.1fr 1fr; background: var(--page); }
.login-art { background: var(--hero); color: #fff; padding: 56px; display: flex; flex-direction: column; justify-content: space-between; position: relative; overflow: hidden; }
.login-art .big { font-family: var(--display); font-size: clamp(2.4rem, 5vw, 3.75rem); line-height: 1.02; letter-spacing: -.025em; font-weight: 700; }
.login-art .big em { font-style: normal; color: var(--teal); }
.login-art .wave { position: absolute; left: 0; right: 0; bottom: 120px; height: 120px; opacity: .45; }
.login-form { display: flex; align-items: center; justify-content: center; padding: 40px; }
.login-form form { width: min(360px, 100%); animation: rise .4s ease both; }
.login-form h1 { margin-bottom: 22px; }
.login-form button.primary { width: 100%; margin-top: 6px; }

#live-scroll { max-height: 50vh; overflow: auto; }

@media (max-width: 1000px) {
  .frame { grid-template-columns: 1fr; }
  .rail { position: static; height: auto; }
  main { padding: 24px 16px; }
  .grid2, .grid3, .dirs, .agents, .login-wrap { grid-template-columns: 1fr; }
  .login-art { min-height: 260px; padding: 32px 24px; }
  .acards { grid-template-columns: 1fr; }
}